Below are some of the most commonly asked questions. Please don't hesitate to call or email us if you have more questions regarding your claim. Click here for our contact information.

1. What do I do in the event of a claim?

• Claims can be reported through our 24 hour claims line: 1-866-277-9871
• If you make a claim after hours, an adjuster will return your call within 30 minutes.
• Take photos of any damaged area, if you have a camera available. We will reimburse you for photo development costs.

2. When can I expect an adjuster to inspect my damage after I reported my claim?

• We have a dedicated staff adjuster and independents that are assigned immediately after your claim is reported. Your claim will be assigned to an adjuster in your territory, and the adjuster will contact you within 24 hours to schedule an appointment at your convenience.
• Your field adjuster will be out to inspect your property within 72 hours of your claim report.

3. What if I am not satisfied with my settlement amount?

• You can contact your adjuster.
• We will re-inspect you property if necessary.
• We will attempt to work out any differences.

4. What do I do if I have an emergency water loss?

• Be safe, water on floor can be very slippery!
• If you can, pick up any personal items off floor.
• If necessary, contact a water extraction company: Serv-Pro offers 24 hour emergency service.
• Call and report your claim as soon as possible.
• Take photos of any damaged property, and keep receipts of any funds you spend for emergency supplies.
• Your adjuster will be in touch and come out and inspect your property and coordinate with Water Extraction company.

     

5. What do I do if I have a fire loss?

• Safety is your first priority- contact the authorities/fire department immediately: Call 911!
• Report your claim as soon as possible.
• Your adjuster will come out to your location as soon as possible, within 24 hours.
• If you need emergency housing, advise us, and we can secure it for you and your family.
• Keep receipts for any expenses or funds used.
• Emergency Advances are issued by Claims Office if necessary, notify your adjuster.

6. Does American Integrity Insurance Group have preferred vendors?

• We do have preferred contractors, but it is your decision and only yours, as to which contractor you want to repair your property.
• We will update this website to list a group of vendors who we have had a positive experience with, but we cannot recommend vendors to any policyholder.

7. What if my contractor does not agree with American Integrity's estimate?

• Please have your contractor contact our office and we will review any differences with your contractor. We will complete re-inspection if necessary to resolve those differences.